Today I finally got around to returning the second defective Nyko docking station; I just had not the time to return. However, Toy’s R Us refused to return refund the cost of the unit due to the fact that it was “electronics and open therefore it could not be resold.”
I have never heard of such a policy, yes on software where in Canada a store cannot return open software. But there are no such rules with electronics if you go into Future shop they always have electronics that have been opened and discounted because they had been opened. But the more interesting is that I returning the item as been defective why would they be repackaging and attempting to resell it? That statement is really disturbing and makes me question the ethics of Toys R Us.
Anyway I pointed this out to the teenage girl working the return desk being polite. I have worked retail and I know she is just doing her job and it is not worth making a scene. Having saying that another girl working the desk said she has seen a lot Nyko Charging Docks for the Nintendo Wii returned. But yet my only recourse was to exchange the unit for another one.
I was pressed for time so just took the exchange if this unit is also defective I will be returning an asking to talk to manager.
One thing is for certain I am not very likely to purchase anything from Toy R Us in the future. There return policy is horrible and I have to question the companies ethics when they are continuing to sell a product that they have a lot returned because they defective. This is especially disturbing considering the fact that Toy R us sells toys! Will they continue to sell a toy that they know is defective and possible harmful?
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Sadly, common.
You may be able to talk your way into exchanges or whatever, but this type of policy is becoming more common… at least at the chains.
I looked at my charge station (which either does not work, and/or the battery pack is faulty)… and you know it’s a bad product when there’s no product name or company name on it anywhere.
Not on the station, not on the battery. So it’s not the same as yours, but a piece of crap still.
I just use rechargeable batteries now. The Wii battery life is so good, that it’s not that much of a hassle.
I just had the same experience at Toys R Us. I bought a keyboard as a Christmas present, the “Beginners 61-key keyboard” for 59.99, on sale from 79.99. Well I put batteries in it and it sounded like the speakers were blown. Brand new Duracell batteries right out of the box mind you. So I took it back and they said they would only allow me to exchange for the same item, which I thought was okay, since I figured the one I bought was just defective or broken (and PS I could tell it had been bought and returned previously.) So I tried the replacement they gave me and guess what? It’s just garbage! Sounds horrible with batteries, and even with an AC adapter, it doesn’t go loud enough, and the speakers are behind it. I talked to the manager, and called corporate customer service, who all said “it’s the new policy.”
Let the buyer beware with Toys R Us. I don’t know what crackhead is making policy for the store these days, but it’s damned ignorant because they just lost me as a customer.
I am a grandmother and I used to shop for the grandkids at toys are us. Well, never again. I tried to return two items. All I wanted was a gift card to go towards my next purchase, a powerwheels [Escalade]. The girl at the service desk was rude and wouldn’t even talk about it. Well my business went elsewhere. FOREVER
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